Privacy & Data Security

Koso4d Privacy Policy – Malaysia Personal Data Protection

Koso4d takes the privacy and security of your personal information seriously. This document transparently explains how we collect, use, store, and protect the personal data of Malaysian members. Your rights as a player are our top priority.

Updated: 1 January 2026  |  Version 3.1
Malaysia PDPA 2010 SSL 256-bit Encryption Data Not Sold

6 koso4d Privacy Guarantees for Malaysian Players

The following are koso4d's concrete commitments to protecting the privacy and personal data security of every member.

Bank-Grade 256-bit SSL Encryption

All data transmitted between your device and koso4d's servers is protected with 256-bit SSL encryption – the same security technology used by Malaysia's leading banking institutions, including Maybank and CIMB.

Data Not Sold to Third Parties

Koso4d does not sell, rent, or disclose members' personal information to any third party for commercial marketing purposes without your explicit consent. This commitment has remained unchanged since we began operations.

Compliance with Malaysia's PDPA 2010

Koso4d operates in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). The processing of your personal data adheres to all data protection principles set out under that Act.

Strictly Controlled & Limited Data Access

Only koso4d staff with a legitimate business need are granted access to members' personal data. All access is logged, monitored, and subject to binding confidentiality agreements.

Right to Erasure & Control of Your Data

You have the full right to access, correct, and request deletion of your personal data from koso4d's systems, subject to applicable legal requirements. Requests will be processed within 30 days.

Data Breach Notification

In the event of a data breach affecting members' personal information, koso4d will notify the affected members within 72 hours and take immediate steps to contain and mitigate the impact of the incident.


1Introduction

Welcome to the koso4d Privacy Policy. This document describes koso4d's privacy practices regarding the collection, use, disclosure, and protection of your personal information when you use our online entertainment platform at koso4d.ws.

Koso4d recognises that privacy is a fundamental right of every individual. We are committed to handling your personal information responsibly, transparently, and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By registering an account and using koso4d's services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue your use of the koso4d platform.

Important Note: This Privacy Policy should be read in conjunction with Terms & Conditions and Responsible Gaming Policy koso4d. These three documents together form the comprehensive agreement between you and koso4d.

2Information Collected by koso4d

2.1 Information You Provide Directly

Koso4d collects the following information that you provide during the registration process and while using the platform:

Data Category Example Information Primary Purpose
Personal IdentityFull name, date of birth, MyKad numberIdentity Verification & KYC
Contact InformationEmail address, phone number, home addressCommunication & account verification
Financial InformationBank account number, e-wallet holder nameDeposit & withdrawal processing
Proof of IdentityMyKad copy, bank statements, utility billsKYC verification required
Login InformationUsername, password (encrypted)Account Security

2.2 Automatically Collected Information

When you use the koso4d platform, our systems automatically record certain technical information for security and platform improvement purposes:

  • IP address and geographical location information (city/state level)
  • Device type, operating system, and web browser used
  • Date, time, and duration of game sessions
  • Betting history, deposits, and withdrawals
  • Customer support interaction records
  • Cookie data and similar tracking technologies
koso4d does not collect biometric information (fingerprints, facial recognition) or other sensitive data beyond what is required for KYC compliance as mandated by platform regulations.

3How koso4d Uses Your Data

Koso4d uses the personal information collected for the following purposes, all grounded in a valid legal basis:

3.1 Platform & Account Management

  • Creating and managing your member account on koso4d.
  • Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay.
  • Processing fund withdrawals to your Malaysian bank account or e-wallet.
  • Verifying your identity for KYC compliance and legal requirements.
  • Providing access to all koso4d games and services.

3.2 Security & Fraud Prevention

  • Identifying and preventing fraudulent activity, money laundering, or platform abuse.
  • Verifying that you meet membership eligibility requirements (including the minimum age of 18).
  • Monitoring suspicious account activity to protect you and the koso4d community.

3.3 Communications & Support

  • Sending confirmation emails for transactions, deposits, and withdrawals.
  • Providing customer support via live chat, email, and WhatsApp.
  • Keeping you informed about relevant koso4d promotions (with your consent).
  • Sending important notifications regarding your account and platform updates.

3.4 Platform Improvement

  • Analysing usage patterns to improve the koso4d interface and user experience.
  • Evaluating game and service performance to maintain consistent quality.
  • Conducting research and analytics for new product development.

4Disclosure to Third Parties

Koso4d does not sell or rent your personal information. However, we may share information with the following parties in limited and controlled circumstances:

4.1 Approved Service Providers

Koso4d works with carefully selected third-party service providers to support platform operations, including:

  • Payment processors: To facilitate deposits and withdrawals via e-wallet and Malaysia FPX.
  • Game providers: Evolution Gaming, Pragmatic Play, PG Soft, and others that require basic wagering information.
  • Hosting and cloud provider: To securely store and process platform data.
  • Anti-fraud services: To detect and prevent unauthorised activity.

All service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by koso4d.

4.2 Legal Requirements

Koso4d may disclose personal information when required by law or a competent authority, including:

  • A court order or other valid legal process.
  • Requests from qualified Malaysian government authorities.
  • Anti-money laundering (AML) compliance requirements.
koso4d will not disclose your information to third parties for marketing purposes without your explicit consent. You may withdraw your marketing consent at any time through your account settings or by contacting support.

5koso4d Data Security

Koso4d continually invests in the latest security infrastructure to ensure members' personal data is protected to the highest standard. Our security measures include:

5.1 Technical Measures

  • 256-bit SSL/TLS encryption for all data transmissions between your browser and koso4d's servers.
  • Encryption of sensitive data (including hashed passwords) in our database.
  • Enterprise-grade firewall and intrusion detection system (IDS/IPS).
  • Round-the-clock security monitoring with automated incident response.
  • Regular penetration testing by independent security experts.

5.2 Operational Measures

  • Role-based access control (RBAC) – only authorised staff may access member data.
  • All data access is audited and recorded.
  • Mandatory security training for all koso4d staff who handle personal data.
  • Well-documented security incident response procedures.
While koso4d takes all reasonable steps to protect your data, no system is 100% secure. You also play an important role – make sure your password is strong and unique, and never share your login credentials with anyone.

6Cookie Policy

Koso4d uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the koso4d platform.

7Data Retention & Deletion

Koso4d retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law.

7.1 Typical Retention Periods

  • Active account data: For as long as your account remains active with koso4d.
  • Financial transaction records: Minimum 7 years (AML legal requirement).
  • Support communication records: 3 years from the date of last interaction.
  • Security log data: 12 months for security investigation purposes.
  • KYC data submitted: For the duration of the active account + 5 years after closure.

Once the relevant retention period has expired, your data will be securely deleted or anonymised from koso4d's systems, unless a legal or regulatory requirement mandates longer retention.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by koso4d:

Right of Access

You have the right to obtain a copy of the personal data koso4d holds about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data, subject to legal requirements.

Right to Restrict Processing

You may request that koso4d restrict the way we process your data.

Right to Object

You may object to the processing of your data for marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for portability.

To submit any requests relating to your privacy rights, please contact koso4d by email at privacy@koso4d.ws or via live chat. Requests will be processed within 30 working days.

9Child Protection

Koso4d does not provide services to individuals under the age of 18. Our platform is not designed for, and does not knowingly collect personal data from, children.

Should koso4d discover that personal data of a minor (under 18 years of age) has been collected without our knowledge, we will take immediate steps to:

  • Promptly deleting all related information from our systems.
  • Permanently closing the account in question.
  • Reporting the incident to the relevant authorities where required.

Parents or guardians who have reason to believe their child has used the koso4d platform should contact us immediately at support@koso4d.ws.

10Cross-Border Data Transfers

In operating koso4d's global platform, your personal information may be transferred to and stored on servers located outside Malaysia. This is particularly the case when we utilise service providers such as international cloud infrastructure.

Koso4d ensures that all such data transfers are:

  • Protected by appropriate data transfer agreements.
  • Carried out only to destinations that maintain adequate data protection standards.
  • Complying with Malaysia's PDPA legal requirements for international data transfers.

11Links to Other Websites

The koso4d platform may contain links to third-party websites or services (such as game providers). koso4d is not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any third-party website you visit.

koso4d's Privacy Policy applies solely to the koso4d platform itself. Once you leave our platform, we have no control over how your data is handled by third-party websites.

12Privacy Policy Amendments

Koso4d reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Notifying members via their registered email address (for material changes).
  • Displaying a clear notice on the koso4d platform.

Your continued use of the koso4d platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

You can access the current version of this Privacy Policy at any time at koso4d.ws/privacy-policy.

13Contact Us – Privacy-Related Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how koso4d handles your personal data, please contact our Data Protection Officer:

Privacy Email: privacy@koso4d.ws
General Support: support@koso4d.ws
Live Chat: Available 24/7 on the koso4d platform

We are committed to responding to all privacy-related enquiries within 5 working days and process data rights requests within 30 working days from the date of receipt.

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Your Data Is Safe with koso4d

Now you have a clearer picture of how koso4d safeguards your privacy. Join the hundreds of thousands of Malaysian players who have trusted koso4d as their preferred online entertainment platform.

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